You can deactivate your account by clicking here and entering your email address, password, and PIN.

Deactivating your Dwolla account will:

  • end all account activity
  • prevent anyone from sending money to your account
  • stop emails from Dwolla
  • disable access of your Dwolla account from any third-party applications

If you would rather have Dwolla take this action on your behalf please send an email to support@dwolla.com.

*Note: We cannot delete your account entirely

Like all financial services and institutions, Dwolla is required by law to retain customer information for a minimum of five years. The two most applicable regulations are: the Bank Secrecy Act (specifically the Customer Identification Program requirements) and the Treasury Department’s Financial Record keeping Regulations-Section 1020.220. Based on these regulations, we cannot delete accounts due to the data retention policy in our Terms of Service.

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