You can deactivate your account by clicking here and entering your email address, password, and PIN.
Deactivating your Dwolla account will:
- end all account activity
- prevent anyone from sending money to your account
- stop emails from Dwolla
- disable access of your Dwolla account from any third-party applications
If you would rather have Dwolla take this action on your behalf please send an email to firstname.lastname@example.org.
*Note: We cannot delete your account entirely
Like all financial services and institutions, Dwolla is required by law to retain customer information for a minimum of five years. The two most applicable regulations are: the Bank Secrecy Act (specifically the Customer Identification Program requirements) and the Treasury Department’s Financial Record keeping Regulations-Section 1020.220. Based on these regulations, we cannot delete accounts due to the data retention policy in our Terms of Service.