Why does the log-in look different than it used to?

The product, Transfer, which allowed individuals and businesses to pay each other through an app or the Dwolla website, has been discontinued. The portal you logged into is a replacement for Transfer.

Why can’t I send money or receive money anymore?

The ability to use the Transfer product to send or receive payments has been removed. If you have a balance in your Dwolla account, please withdraw any remaining funds from your balance. To do so, simply log in at  https://transfer.dwolla.com and click “Transfer to Bank.” If needed, you can add a different bank account than the one originally associated with your account.

Since the Transfer product has been removed, what do I need to do?

If you have a balance in your Dwolla account, please transfer it to your bank account. To do so, please log into https://transfer.dwolla.com. You can add a new bank account if needed. If you need access to your statements for your records, please download them.  

What happens if I don’t claim my money?

After a certain period of time, companies are required to provide unclaimed or abandoned funds to the state where the original owner resides, in a process called escheatment.  For a limited period of time, you are able to withdraw any remaining funds by logging into https://transfer.dwolla.com so that your funds are not considered unclaimed or abandoned.

What is escheatment?

Escheatment is the process of remitting unclaimed property to the state where the original owner resides.

Why do I need to withdraw my money?

The product Transfer has been discontinued, which means that you are no longer able to transact with Dwolla the way you used to. If your account has a balance, we encourage you to move the funds to a bank account. You can visit https://transfer.dwolla.com to log in and transfer your entire balance to a bank account. If a balance remains unclaimed after a certain amount of time, companies are legally required to undertake a process that can result in remitting unclaimed property to the state where the account owner resides.

How do I retrieve the funds in my Dwolla balance?

To retrieve funds, log into your account at https://transfer.dwolla.com. Once you’re logged in, select the “Transfer to Bank” button that is shown to the right side of the screen where your Dwolla balance is displayed. To withdraw your funds, select which bank account you’d like the funds sent to, and the funds will begin processing out to your connected bank account. It may take 1–3 business days for the money to show up in your account.

How do I connect a new checking account?

After logging into your account at https://transfer.dwolla.com, you can add or remove a bank account under the “Funding Sources” tab. If you’re unable to verify your banking credentials by entering in your banking login information, be sure to try the second option for verification, the “Micro Deposit Verification.”

How do I log in to my account?

Log into your account at anytime by going to https://transfer.dwolla.com and entering the email address associated with your account and the password you created. If you’ve forgotten your password, select the “Forgot password?” link on the main login page and reset link will be sent to your email.

I forgot my password, how can I reset it?

Reset your password by going to www.dwolla.com/forgot/password. An email with a reset password link will be sent to your email.

How can I get statements of all the activity that has occurred on my account?

View your statements at anytime by logging into your account at https://transfer.dwolla.com/account/statements, select the “Statements” tab to view all statement activity.

I have more questions, can I contact Dwolla?

Yes, please email additional questions to support@dwolla.com.

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