You can cancel a transaction in any of the following instances:
  • You have sent money to a wrong email address or wrong phone number that is not connected to a Dwolla account
  • You have sent money to an account that has not been completely verified and the transaction is listed as pending
  • You have initiated a transfer FROM your bank account TO your Dwolla account that has not yet been exported from the bank (transactions are exported around 4:00PM Central Time each business day)

Here’s how to cancel one of the above transactions:
  1. Log in to your Dwolla account and locate the transaction in the Payment Activity page under the “Pending” section.
  2. Click on the "Pending" transaction that you would like to cancel.

  1. Click the “Cancel This Transfer” link at the bottom of the details page.

      4. The transaction will now show as cancelled on the Payment Activity page.

      5. An email will be sent to confirm the cancellation of the transaction.

There are a few instances where we cannot cancel a transaction:
  • A transaction has successfully been sent to another Dwolla account
  • A transaction from your bank into Dwolla has already been exported into the ACH network
  • A transfer from Dwolla to your bank account

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Financial institutions play an important role in the Dwolla network.

Dwolla, Inc. is an agent of Veridian Credit Union and Compass Bank and all funds associated with your account in the Dwolla network are held in pooled accounts at Veridian Credit Union and Compass Bank. These funds are not eligible for individual insurance, including FDIC insurance and may not be eligible for share insurance by the National Credit Union Share Insurance Fund. Dwolla, Inc. is the operator of a software platform that communicates user instructions for funds transfers to Veridian Credit Union and Compass Bank.