If Dwolla no longer suits your needs or you decide that Dwolla is not a good fit for you at this time, we will work with you to ensure the proper steps are taken to deactivate your account.


You can deactivate your account by clicking here and entering your email address, password, and PIN.


Deactivating your Dwolla account will:

  • end all account activity

  • prevent anyone from sending money to your account

  • stop emails from Dwolla

  • disable access of your Dwolla account from any third-party applications


If you would rather have Dwolla take this action on your behalf please send an email to support@dwolla.com.


Note: We cannot delete your account entirely*.

* Like all financial services and institutions, Dwolla is required by law to retain customer information for a minimum of five years. The two most applicable regulations are: the Bank Secrecy Act (specifically the Customer Identification Program requirements) and the Treasury Department’s Financial Record keeping Regulations-Section 1020.220. Based on these regulations, we cannot delete accounts due to the data retention policy in our Terms of Service.

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Financial institutions play an important role in the Dwolla network.

Dwolla, Inc. is an agent of Veridian Credit Union and Compass Bank and all funds associated with your account in the Dwolla network are held in pooled accounts at Veridian Credit Union and Compass Bank. These funds are not eligible for individual insurance, including FDIC insurance and may not be eligible for share insurance by the National Credit Union Share Insurance Fund. Dwolla, Inc. is the operator of a software platform that communicates user instructions for funds transfers to Veridian Credit Union and Compass Bank.