If you have not received the verification deposits from Dwolla in your bank account after 4 business days (not including weekends or holidays), this may be due to a few things:
 
  • If we had an issue sending the two deposits to your bank account, you should have received a “Bank Verification Failed” email with instructions on what to do. If you didn’t receive an email, then the deposits may have not appeared in your bank account’s transaction history yet. You can wait another day, or you can call your bank to see if the deposits were made and find out what the two amounts are.
 
  • You might have typed in your routing and/or account numbers incorrectly (hey, it happens). We usually know if this happens and send you a “Bank Verification Failed” email. If this occurs, or you believe you miskeyed the numbers, go to Funding Sources, remove the bank account and add it again.
 
  • The bank account might be unable to process transactions with Dwolla. This can occur if you tried to add a “non-transactional account,” such as an investment or money market account. Dwolla only works with checking or savings accounts based in the U.S. Please go to Funding Sources, remove the bank account and then link your checking or savings account.
 
  • Did you exceed the maximum number of verification attempts? It’s okay - we can still verify your bank! Check your online bank transaction activity or call your bank to confirm the amounts of the two deposits Dwolla sent to your account, then contact the Dwolla Support Team by email. Mention your Dwolla Account ID, the name of the linked financial institution (i.e. Veridian Credit Union) and the two amounts credited into your account. We’ll work with you to get your bank account linked quickly.

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Financial institutions play an important role in the Dwolla network.

Dwolla, Inc. is an agent of Veridian Credit Union and Compass Bank and all funds associated with your account in the Dwolla network are held in pooled accounts at Veridian Credit Union and Compass Bank. These funds are not eligible for individual insurance, including FDIC insurance and may not be eligible for share insurance by the National Credit Union Share Insurance Fund. Dwolla, Inc. is the operator of a software platform that communicates user instructions for funds transfers to Veridian Credit Union and Compass Bank.