Despite all of our efforts to verify an account, there are times where we do not have enough information to verify the representative of a business. If this occurs, there are a few different steps that can be taken to verify your organization's account.
 
  • If your organization still wishes to have the individual that created the Dwolla account as the authorized representative, we must have direct correspondence from an individual cited as a director/ officer in the Secretary of State filings, authorizing any individual not named in the filings to transact on the Dwolla Network. Please contact our support team who will work with your organization to authorize the individual on the account to represent your organization.
 
  • If we cannot verify the individual that created the Dwolla account for your business, please contact our support team and we can change the account state to “Update Account Info”, which will allow you to enter in the name of an actual authorized representative of the business instead of the original name provided.  We will still need to verify the name, date of birth and SSN of the new authorized representative.
 
  • If the authorized representative of the account changes, please have another authorized representative of the business contact our support team and we can change your account status to “Update Account Info” to verify the new authorized representative.

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Financial institutions play an important role in the Dwolla network.

Dwolla, Inc. is an agent of Veridian Credit Union and Compass Bank and all funds associated with your account in the Dwolla network are held in pooled accounts at Veridian Credit Union and Compass Bank. These funds are not eligible for individual insurance, including FDIC insurance and may not be eligible for share insurance by the National Credit Union Share Insurance Fund. Dwolla, Inc. is the operator of a software platform that communicates user instructions for funds transfers to Veridian Credit Union and Compass Bank.