If we ask for a Photo ID:
Our security team determined that we need additional information to ensure your account belongs to you. Upload these documents from the “Verify Account Info” page.

Read also “What type of photo ID can I provide?”

If we ask for a bank statement:
If you moved money between two bank accounts that are both linked to your Dwolla account, our Security team needs to double-check that you are an authorized signer on both accounts. Upload copies of recent bank statement from both banks from the “Verify Account Info” page.

If we ask for EIN or Non-profit documentation

We need to verify:
  • the name of your business
  • your business’s EIN
  • your non-profit status
  • that you are an authorized signer for the organization

Upload these documents from the “Verify Account Info” page. Learn more about what we request of businesses and non-profits.

Help us improve our Support Center. Was this helpful?

Can't find what you're looking for?

Financial institutions play an important role in the Dwolla network.

Dwolla, Inc. is an agent of Veridian Credit Union and Compass Bank and all funds associated with your account in the Dwolla network are held in pooled accounts at Veridian Credit Union and Compass Bank. These funds are not eligible for individual insurance, including FDIC insurance and may not be eligible for share insurance by the National Credit Union Share Insurance Fund. Dwolla, Inc. is the operator of a software platform that communicates user instructions for funds transfers to Veridian Credit Union and Compass Bank.