View the December 7th changes FAQ for Developers.
View the December 7th changes FAQ for Business, Nonprofit, and Government Accounts.

 

What functionality is being removed from the Dwolla.com dashboard and Dwolla mobile app on December 7, 2016?

  • The capability for Personal accounts to send, receive, or request funds with other Personal accounts (i.e. P2P) will no longer be available in the Dwolla’s web or mobile applications.

Dwolla has partnered with Current, as an alternative for Dwolla users wanting to send peer-to-peer payments (P2P). More information can be found here.

  • The capability for Personal accounts to ‘Send’ and ‘Request’ funds from Business, Non-profit, or Government accounts will no longer be available in Dwolla’s web or mobile applications.

Personal accounts will be able to fulfill ‘Pending Requests’ and receive money from Business, Non-profit, and Government accounts, as well as ‘Withdraw’ funds to a connected bank account.

  • The capability for Personal accounts to ‘Add money’ to their Dwolla account balance will no longer be available in the Dwolla.com or Dwolla mobile experiences.
  • ​​The capability for Personal accounts to generate and use Dwolla’s Forms and Hub Pages. Dwolla Buttons will no longer be generated or supported.

Dwolla recommends its partner, JotForm, to collect payments from any account type. Check out our help article on how to use Dwolla and JotForm together to get up and running in minutes.

What is happening to Dwolla’s mobile apps?

On December 7, 2016, Dwolla be removing its mobile apps from their respective app stores. A similar mobile experience is live and available today at mobile.Dwolla.com. However, while Personal accounts will be able to ‘Withdraw’ funds and fulfill ‘Payment Requests’ from businesses using mobile.Dwolla.com, Personal accounts will not be able to use the ‘Send’ or ‘Add money’ capabilities using this mobile experience.

We suggest heavy users of the iOS, Android, and Windows Dwolla mobile apps replace it with a pinned shortcut to their mobile homescreen.

How will certain individual products and services be affected?

Starting December 7, 2016, the following products and services on Dwolla.com and mobile.Dwolla.com will be impacted for Personal users:
  • Registration on Dwolla.com: The current Personal “Sign up” experience on Dwolla.com will become unavailable. Individuals attempting to create Personal accounts should consult your business/non-profit/government partner to find out its preferred onboarding experience.
  • Transacting: The ability for Personal accounts to transfer money into their Dwolla account balance, as well as proactively send and request payments with any other account types, will no longer be supported on Dwolla.com or Dwolla’s mobile applications.
  • Personal accounts WILL be able to fulfill payment requests and receive money from Businesses, Non-profit, and Government accounts.​
    • Dwolla recommendation: Dwolla will be recommending “partner applications” in the coming weeks.
  • Transfer to Dwolla/Withdraw: Transfers from a connected bank account to a Personal account through the Dwolla.com and mobile.Dwolla.com experiences will no longer be available. Personal accounts will be able to withdraw funds to a connected bank account.
  • Auto-withdrawal: The ability for a Dwolla account to automatically direct incoming funds to a connected bank account will continue to be available.
  • Adding/Removing funding source: The ability to add or remove funding sources will continue to function.
  • Hub pages: Will be disabled and removed for all accounts on December 7, 2016.
  • Dwolla buttons: The ability to generate Dwolla Buttons will no longer be made available.
  • Dwolla Forms: The ability for Personal accounts to generate use Dwolla’s Forms, Hub pages, and Buttons will no longer be supported.
  • Dwolla recommends our partner, JotForms, to collect payments from any account type. Check out our help article on how to use Dwolla and JotForms together to get up and running in minutes.
  • Dwolla mobile app: On December 7, 2016, Dwolla be removing its mobile apps from their respective app stores. A similar mobile experience is live and available today at mobile.Dwolla.com. However, while Personal accounts will be able to ‘Withdraw’ funds and fulfill ‘Payment Requests’ from businesses using mobile.Dwolla.com, Personal accounts will not be able to use the ‘Send’ or ‘Add money’ capabilities using this mobile experience.
  • Statements and reports: Personal accounts will still have access to transaction histories and statements through the Dwolla dashboard.
  • Mass pay and mass request: Personal accounts will be unable to send mass payments and requests.
  • Scheduled payments and recurring requests: Dwolla will honor scheduled payments or recurring requests until cancelled or their scheduled end-date, if created prior to December 7, 2016. After December 7, 2016, Personal accounts will be unable to schedule payments or recurring requests.
  • Minimum account balance: Personal accounts will no longer be able to maintain a minimum balance on Dwolla.com or mobile.Dwolla.com.

Can I use my Personal account with third-party applications to send,receive, and request funds from other accounts?

Yes. The Dwolla API remains unaffected, meaning Personal accounts will continue to be able to authorize and enable a robust set of functionality and experiences through third-party applications.

Can I still use Dwolla on my mobile phone to transact with businesses, non-profits, etc?

Personal accounts will be able to fulfill ‘Payment Requests’ sent by businesses, non-profits, and governments through mobile.Dwolla.com, but will be unable to proactively ‘Send’ ad hoc payments to any account type.

Will my scheduled payments and recurring requests with other Personal accounts work? 

Dwolla will honor scheduled payments or recurring requests until cancelled or their scheduled end-date, if created prior to December 7, 2016. After December 7, 2016, Personal accounts will be unable to schedule payments or recurring requests.

How do I deactivate my account?

Take a look at our help article to learn how to deactivate your account. 

I want to upgrade for free to a Business account. How do I do that?

Personal accounts can upgrade for free from the ‘Settings’ in your Dwolla dashboard. Check out our help article on the topic to learn more about the process and requirements. 

Help us improve our Support Center. Was this helpful?

Can't find what you're looking for?

Financial institutions play an important role in the Dwolla network.

Dwolla, Inc. is an agent of Veridian Credit Union and Compass Bank and all funds associated with your account in the Dwolla network are held in pooled accounts at Veridian Credit Union and Compass Bank. These funds are not eligible for individual insurance, including FDIC insurance and may not be eligible for share insurance by the National Credit Union Share Insurance Fund. Dwolla, Inc. is the operator of a software platform that communicates user instructions for funds transfers to Veridian Credit Union and Compass Bank.